About TRUE PROS
Charlotte, NC's trusted appliance repair experts dedicated to restoring comfort and convenience to your home. With years of experience and a passion for excellence, we're not just fixing appliances - we're building lasting relationships with our community.
📍 Proudly serving Charlotte, NC since 2018
Our Story of Dedication
TRUE PROS was founded with a simple mission: to provide honest, reliable, and professional appliance repair services to the Charlotte, NC community. We saw too many homeowners frustrated with unreliable service providers, hidden fees, and poor quality repairs.
We decided to do things differently. Our name says it all - we're TRUE professionals committed to excellence in every repair. From our first service call to today, we've built our reputation on transparency, quality workmanship, and genuine care for our customers.
What started as a small team has grown into Charlotte's trusted appliance repair experts, serving over 1,500 satisfied customers across Mecklenburg County and surrounding areas. But despite our growth, our commitment remains the same: treat every home like it's our own.
Our Core Values
Integrity First
Honest diagnostics and upfront pricing - no surprises, ever.
Quality Guaranteed
We stand behind our work with a 90-day warranty on all repairs.
Customer-Focused
Your satisfaction is our top priority, always.
Excellence Driven
Ongoing training to stay at the forefront of appliance technology.
Our Track Record Speaks for Itself
Numbers that reflect our commitment to quality and customer satisfaction
Happy Customers
Years of Service
Brands Serviced
Day Warranty
Our Team & Expertise
Certified professionals dedicated to solving your appliance problems
Certified Technicians
Our team consists of licensed, certified technicians with extensive training on all major appliance brands. We invest in continuous education to stay current with the latest appliance technology.
Fully Insured
We carry comprehensive liability insurance to protect your home and give you peace of mind. Your safety and security are our top priorities on every service call.
Years of Experience
With over 5 years serving Charlotte, we've seen it all. Our experience means we can diagnose problems quickly and fix them right the first time.
Customer Care
Every member of our team is committed to providing exceptional customer service. We listen to your concerns and communicate clearly throughout the repair process.
Industry Leading
We maintain relationships with parts suppliers and manufacturers to ensure we have access to genuine parts and the latest technical information.
Community Focused
As a local business, we're invested in our community. We build long-term relationships with our customers and take pride in being Charlotte's trusted repair experts.
What Sets TRUE PROS Apart
Transparent Pricing
We provide clear, upfront estimates before any work begins. No hidden fees, no surprise charges - just honest pricing you can trust.
Fast Response Times
We understand appliance breakdowns can't wait. That's why we offer same-day service when available and always prioritize urgent repairs.
Quality Parts & Repairs
We use only genuine manufacturer parts to ensure your appliance runs like new. Every repair is backed by our 90-day warranty.
Personalized Service
You're not just a number to us. We take the time to understand your needs, explain the problem clearly, and provide personalized recommendations.
Experience the TRUE PROS Difference
Ready to work with Charlotte's most trusted appliance repair experts? Fill out the form below and we'll call you back within 30 minutes.